We hope that you will be satisfied with all the products you purchase from beingU. In the event you are not, the following explains what you can return, how long the return period lasts, how to initiate a return, how to get it to us, where to send returns, and how and when your purchase will be refunded.
What you can return
You can return all regular-priced and sale-priced merchandise provided it is new, unwashed, unworn, and odor-free in its original packaging with attached unfolded tags. If you aren’t sure about the items you have ordered, we suggest that you try these on over your own clean underwear. Please do not wear deodorant or perfume when trying on items. These can leave marks or scents, which may prevent the item from being accepted for return. All returned items are inspected upon receipt by our warehouse staff. If we conclude the item is not in new pristine condition, we reserve the right not to accept it as a return. Given the intimate nature of our merchandise, we reserve the right to refuse an item that does not meet hygiene and health standards.
Please note that any items marked as “clearance” or “final sale” are not eligible for exchange. Any items returned without original packaging with all labels/hangtags attached will be charged a restocking fee of 15% of the purchase.
We stand behind the quality and workmanship of all our products. If you receive an item that is damaged or defective we will be happy to offer a full or partial refund, and/or arrange a repair or replacement of the item based on the individual circumstances. To return a defective item, please contact us at connect@beingU.me.
How long the return period lasts
You have 30 days from the date of purchase to return goods to us. You should allow sufficient mailing/shipping time to ensure we receive your return within this time frame. If you are uncertain that your return will arrive in time, please contact us immediately at connect@beingU.me. Any returns received after this period may be rejected at our sole discretion. In the event we accept a return outside the 30-day period, we may charge a restocking fee of 15%.
How to get your return to us
The cost of returning goods to beingU is the responsibility of the customer. For your convenience you may contact us at connect@beingU.me to request a prepaid return label. We will deduct the cost of the label from your credit. Please take care that all items are packed carefully to prevent any damage while in transit.
Where to send returns
All UK and EU returns should be sent to:
c/o Seaway Freight Services Ltd
16 Brunel Rd
Earlstree Industrial Estate
Northants NN17 4JW
All US and Canadian returns should be sent to:
20911 Dumetz Rd
Woodland Hills, CA 91364 USA
How and when your purchase will be refunded
We generally process returns within 2 business days of receiving them at our warehouse. Once your return is approved, we will refund your purchase back to the original form of payment used at checkout. Your refund should appear on your account in 2-3 business days but may take longer depending on the institution that issued your card.